Knowledge Base
Internal communication, the release of the information for the user, as well as problems processing techniques summarize, the user can take advantage of the knowledge base of resources, better work.
Knowledge Base management, query
Support knowledge the point usage statistics
Support the personalization favorites feature
SMS system
The way of business-related information to the SMS feedback to the user, and supports batch regularly send text messages and SMS automatic segmentation.
SMS sending：Single sender to a designated phone number, can also be sent in bulk to regularly send text messages.
SMS query：SMS has been sent to query related conditions, including receiving numbers to send staff to send the contents of the transmission time, and whether the customer has received the SMS.
Online Q & A system
Users can submit questions via the Internet, the system will be synchronized to the user issues a work order system, Daigong single processing is complete, the feedback information synced back online answering system. The same time the user can deal with the results of the opinions and suggestions of the feedback and ratings.
Customer questions submitted online
Work order data conversion
Customer issues deal with the results of the query.
he automatic satisfaction survey system
Master the perfect customer feedback information summarizes the prerequisite is a service industry, and satisfaction survey of SFS system allows the user to make timely and full understanding of the customer satisfaction problem processing results.
Customer telephone satisfaction survey
Online Q & A satisfaction survey
Survey system
Management system questionnaire survey, through the combination of traffic system, and the results were the statistics. The system mainly consists of three parts: questionnaire management and generate client questionnaire records and questionnaire results query statistics.
Customer Information System
Customer information management system is the basis of the entire system, including the entry, modify and query functions for basic customer information, and extended information (custom).
Cuiniao middleware
Quality evaluation system
CRM System
